These terms and conditions form the basis on which you can visit us and our website. Please read them carefully before you place an order as they contain important information.

This site is owned and operated by Avenida Home of 1C Rivers Street Place, Bath BA1 2RS, UK. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at ask@avenidahome.com or +44 (0) 1225 480 980.

We must receive payment in full for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

To enable us to process your order, you will need to provide us with your email address. We will notify you by email as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

All rights, including copyright, on this website are owned by or licensed to Avenida Isabel Ltd. T/A Avenida Home. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

In order to provide increased value to our visitors, we may choose to link to various third-party websites from our website. However, even if the third party is affiliated with us, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of us.

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described and represented accurately. However, products may vary slightly from their pictures. Orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.

The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Sale of Goods Act 1979 (as amended) relating to faulty and/or mis-described goods.

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Avenida Home, 1c River Street Place, Bath BA1 2RS, UK and all notices from us to you will be displayed on our website from time to time.

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

You acknowledge and agree to be bound by the terms of our privacy policy.

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

We may take payment upon receipt of your order from your credit or debit card. Otherwise, we will send you an invoice upon receipt of your order. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

Our debit/credit card transactions are managed by Stripe & Payoneer and the full terms can be found here for Stripe and for Payoneer. We ensure your personal data is encrypted when transmitted to us.

All orders are subject to acceptance and availability. As all goods are hand-made, at busy times we may have longer lead times and attempt to replenish stock as soon as possible. If the goods you have ordered are not available from stock, we will contact you by email or phone (if you have given us details). You will have the option to either wait until the item is available from stock or cancel your order.

You are able to amend the details on your order up to the point at which you click on “Pay now” during the ordering process.

Delivery charges vary according to the type of goods ordered.

All published prices given exclude delivery charges. The prices payable for goods that you order, are as set out on our website. All prices are inclusive of VAT at the current UK rates and are correct at the time of entering this information. We do not charge VAT on international deliveries.

For all deliveries outside of the mainland UK, you will be liable for any duties or additional delivery charges payable at foreign ports and any local taxes. There may be foreign transaction fees on card payments made from outside the UK, which you will be liable to pay. You may not cancel your order due to unforeseen fees or levies, so please check on these before you place your order. International customers purchasing our products will only be charged for the items purchased and shipping costs. Import duty and or tax costs (where applicable) will be invoiced to you directly from our couriers DHL or DPD or your own appointed broker. Some countries have thresholds where no import taxes or duty fees will need to be paid, it may be worth to check with your local customs authority. If you are ordering products as gifts to be delivered to someone else, please make them aware for these additional charges. We have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. Our estimated delivery times are to be used as a guide only, we cannot be made responsible for any delays caused by destination customs clearance processes

Our delivery charges are set out in your shopping bag in our website. For Non UK mainland deliveries the charges will be agreed before completion of the transaction.

We will send you an email to confirm when your order has been despatched.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Goods are normally sent by registered delivery and will have to be signed for on receipt. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Risk of damage to or loss of the goods passes to you at the time of delivery to you. You will only own the goods once they have been successfully delivered.

Under the Consumer Protection (Distance Selling) Regulations 2000 you have the legal right to cancel your order up to seven working days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us in writing or in any other durable medium if you wish to cancel your contract.

You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order).

If you have received the goods before you cancel your order, then you must send the goods back to our contact address at your own cost and risk. If you cancel your order but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your order, any sum debited by us from your credit or debit card will be re-credited to your account as soon as possible, and in any event within 30 days of cancellation.

If we do not process your order for the above reasons, we will notify you by email and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 30 days.

Avenida Isabel Ltd are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you shop through our site you will be asked to provide certain information such as your name, address, telephone number, email address, credit/debit card.

Your card details are not stored but we do store contact information to allow us to process your order. All info is stored on a secure cloud-based server. We do not pass your details on to third parties for marketing or any other purposes.

From time to time we may use your contact details for assessment and analysis, to let you know important news about our company and to alert you of our new collections or services. Unless otherwise stated, you agree that you would like to be contacted by Avenida Home about important changes, new services and new collections. We will never contact you for any other purposes. However if you would rather we never contact you after your purchase, please send an email titled as “remove from contacts” to ask@avenidahome.com

Our debit/credit card transactions are managed by Stripe & Payoneer and the full terms can be found HERE for Stripe and HERE for Payoneer. We ensure your personal data is encrypted when transmitted to us.

We may disclose your personal information to third parties: in the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller. If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.

We collect information directly from you in a number of ways. One way is through our use of ‘cookies’. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owner of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site.

Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect information in an anonymous form.

Where there is a login process relating to buying products or services from us, we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

The rules about cookies on websites have recently changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, then parts of the site may not work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by email, telephone, fax or post. Our phone number is +44 (0) 1225 480 980 or you can email us on ask@avenidahome.com.

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

You have the right to ask us not to process your personal data for marketing purposes.

We will aim to inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this from happening by checking certain boxes on the forms we use to collect your data.

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to: Isabel Saiz, Avenida Home of 1C Rivers Street Place, Bath, BA1 2RS.